Support Center

Perk Redemptions

  • I Can’t Find My e-Ticket

    If you placed an order for an e-ticket or code and you don’t see an e-mail in your inbox within a few minutes,...

    Dec 22, 2017 03:31PM PST
  • To Return a Purchase

    Certain physical merchandise (not e-tickets or hard copy tickets) that is purchased through the Fond website c...

    Dec 27, 2017 02:51PM PST
  • How Long Will it Take To Receive My Item?

    If you ordered movie e-tickets, these tickets are typically sent out immediately but may be emailed out same d...

    Dec 27, 2017 03:00PM PST
  • To Exchange A Purchase

    If you purchased a physical item and would like to exchange it for a different one, simply let us know by emai...

    Dec 27, 2017 03:02PM PST
  • Tracking Items

    For certain physical items purchased through our store, we ship them via UPS. We will provide you with a UPS t...

    Dec 27, 2017 03:03PM PST
  • Can I View My Purchase History?

    Unfortunately we do not yet have a feature where you can view past purchases you have made. However, depending...

    Dec 27, 2017 03:04PM PST

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