Support Center

FAQ For Users

  • Perk Not Working

    If you come across a perk that seems to have a broken redemption process or invalid code, please let us know s...

    Dec 18, 2017 11:22AM PST
  • I Forgot My Password

    Locked out? No worries! Simply click on our "Forgot your Password" button on the log-in page, and you will imm...

    Dec 18, 2017 10:31AM PST
  • Reset Password Link Isn't Working

    Please note that the re-set password e-mail we send out is time sensitive. If you do not try to access the lin...

    Dec 18, 2017 10:36AM PST
  • What’s the Best Way to Know If I Have a Perk Available?

    We have over 600 vendors available for you so we totally understand how hard it is to keep track of all of the...

    Dec 18, 2017 10:48AM PST
  • Can't Create an Account for Myself

    If your company uses Fond and you're trying to sign yourself up for an account but you're receiving an error m...

    Dec 18, 2017 11:23AM PST
  • Setting Your Location

    If you'd like to set a location filter so you only see perks available in a certain state, simply hover over y...

    Dec 18, 2017 10:20AM PST
  • Update Account Info

    If you would like to update basic account info please hover over your name in the top right and click on 'Acco...

    Dec 18, 2017 11:22AM PST
  • Request a Perk

    If you have a suggestion for a perk you'd like to see or a vendor you'd like us to go after, feel free to shar...

    Dec 18, 2017 11:42AM PST
  • How To Redeem Your Reward Credit

    If your employer has given you Fond rewards credit, congrats! In order to redeem these credits, log in to your...

    Dec 18, 2017 11:56AM PST
  • Best Rate Guarantee

    All Fond perks are backed by our Best Rate Guarantee. You can submit a best rate request here: https://fondco...

    Dec 18, 2017 11:57AM PST

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